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KMID : 0357220090210030103
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Journal of Korean Society Physical Therapy
2009 Volume.21 No. 3 p.103 ~ p.108
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The Survey on Satisfaction of Outpatient Using Physical Therapy in part of Kyeong-sang Province
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Lee Hae-Jung
Han Jin-Tae
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Abstract
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Purpose: The purpose of this survey was to assess the satisfaction of patients suffering from musculoskeletal pain with physical therapy (PT) in Busan, Daegu, and Kyeongsang provinces using a Korean-language version of the patient satisfaction questionnaire with physical therapy service (PSPT).
Methods: A total of 654 patients, having PT for their musculoskeletal pains, participated. Consenting subjects completed a 20-item PSPT on their or last treatment day. Simple descriptive statistics were used for respondent characteristics, and mean of satisfaction score in each item. Regression analysis was performed on each item of the questionnaire.
Results: 654 subjects responded during or after their PT services. 297 (45.5%) of them were male and the most common site of pain was the spine. The mean of each item score (1-5) ranged from 2.14 for "my therapist did not listen to my concerns" to 4.12 for "my therapist treated me respectfully". Receptionist’s attitude, registration process, service time of the hospital, and answer to the patient’s questions greatly affected the general satisfaction of the respondents.
Conclusion: The results showed high levels of satisfaction to the general process for obtaining treatment as well as the therapist’s attitudes toward their patients. They may provide valuable patients’ feedback regarding PT service for musculoskeletal pain. Therefore, it may be used by physical therapists to improve future patient experiences with a view to improving the patient’s attendance and compliance with the PT service protocols for patients suffering from musculoskeletal pain.
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KEYWORD
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Survey, Satisfaction, Physical therapy
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